Privacy Policy

Last updated: 31/8/2026

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At Anahata Ascension, owned and operated by Monique Elouise, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your personal information.

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Our Commitment | We are committed to:

• Respecting your privacy and treating your personal information with care.

• Only collecting information that is reasonably necessary to provide our services.

• Keeping your information secure and confidential.

• Never selling or sharing your personal information for commercial gain.

• Only sending marketing communications where you have chosen to receive them, and making it easy for you to unsubscribe at any time.

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What Information We Collect | Depending on the services you access, we may collect:

• Your name

• Email address

• Phone number

• Postal address (where required)

• Emergency contact details (if relevant)

• Booking and appointment information

• Payment details (processed securely through third-party payment providers)

• Information you provide through contact forms, emails or questionnaires

• Notes relating to your sessions where appropriate

• Health or wellbeing information that you voluntarily share with us to help us provide safe and appropriate services

Health and wellbeing information is considered sensitive information. We will only collect this information with your consent or where otherwise permitted by law.

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How We Collect Your Information | We may collect your information when you:

• Book a session or event

• Complete an intake or consent form

• Contact us by phone, email or through our website

• Subscribe to our newsletter

• Attend workshops, retreats or group sessions

• Communicate with us through social media or messaging platforms

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How We Use Your Information | Your information may be used to:

• Schedule and manage appointments

• Deliver wellness services safely and appropriately

• Understand your goals, health history or wellbeing needs where relevant

• Respond to enquiries

• Process payments

• Send appointment confirmations and reminders

• Share newsletters, upcoming events or special offers if you have chosen to receive them

• Improve our services and client experience

• Meet our legal obligations

We only collect and use the information that is reasonably necessary for these purposes.

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Sharing Your Information

We respect your confidentiality, though from time to time, we may share your information with trusted third parties who help us operate our business, including:

• Booking and scheduling software providers

• Payment processors

• Website hosting providers

• Email marketing platforms

• Accountants or professional advisers

• Government authorities where required by law

We do not sell your personal information.

Where third-party providers store information outside Australia, we take reasonable steps to ensure they have appropriate privacy and security measures in place.

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Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings, although this may affect some website functionality.

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How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. Information is stored securely using password-protected systems and secure service providers. Any paper records are kept in a secure location with access limited to authorised personnel.

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How Long We Keep Your Information

We retain your information only for as long as necessary to provide our services, meet legal obligations, resolve disputes or maintain appropriate business records. When information is no longer required, we securely delete or de-identify it where practical.

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Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe in accordance with Australian privacy law.

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Marketing Communications

If you subscribe to our mailing list, we may send you updates about upcoming events, workshops, services and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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Privacy Concerns or Complaints

If you have any concerns about how we have handled your personal information, please contact us first. We are committed to resolving privacy concerns fairly and promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Monique Elouise at Anahata Ascension
Email: hello@moniqueelouise.com
Phone: +61406713018
Website: www.moniqueelouise.com
Address: Hampton, Melbourne, Australia

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The most current version will always be available on our website, and the revision date will be updated accordingly.